1. What does ExchangerPoint help with?
ExchangerPoint helps customers place buy and sell crypto orders through the existing site flow. The site is now focused mainly on Bitcoin and USDT-related demand, including bank transfer, UPI, and card-led inquiries.
2. Can I buy Bitcoin with bank transfer in India?
Yes. The site includes a working buy flow for customers searching for Bitcoin purchases using online bank transfer, NEFT, IMPS, UPI, and related rails, depending on the page used and the live payment options shown during the order flow.
3. Can I buy USDT from ExchangerPoint?
Yes. ExchangerPoint is being positioned to serve Bitcoin and USDT demand. If a direct USDT page is not shown in the navigation, use the homepage order flow or contact support through WhatsApp or the callback form for assistance.
4. Can I use a credit card or debit card?
Where supported by the live order form and current processing options, customers may be able to initiate crypto purchases using card-assisted routes. Availability can vary depending on risk checks and the exact payment path selected.
5. How do I sell Bitcoin and receive INR?
Use the sell crypto page, enter the amount you want to sell, complete verification, and provide the payout method requested in the form such as bank details or UPI details where available.
6. Why does the website ask for email and mobile verification?
Verification helps protect the order flow, reduce fraud, and connect each trade with a reachable customer identity. Orders may be delayed or rejected if verification is incomplete or suspicious.
7. How can I trace my order?
Open the Trace Order page and enter your order number. If you do not remember it, check your email inbox or spam folder for the original order communication.
8. What if I need urgent support during a transaction?
Use the floating WhatsApp button, the footer query form, or the callback request button. These are available throughout the website so customers can quickly ask for help.
9. Is this a custodial exchange account?
The site is designed around direct order handling rather than a typical exchange dashboard model. Customers are generally guided through transaction-specific flows instead of holding balances on a complex trading platform interface.
10. What wallet address should I provide?
Always provide a wallet address that belongs to the crypto you are buying and that you control. Double-check the address before submitting because blockchain transfers usually cannot be reversed.
11. Can I request a refund?
Refund requests depend on the stage of the order, payment status, verification outcome, and risk checks. Use the contact form or callback request option and include your order number for faster review.
12. Why was my order not completed instantly?
Common reasons include verification issues, incorrect wallet information, payment review, banking delays, card review, or missing order details. Contact support with your order number if you need an update.