Refunds are reviewed case by case based on payment status, verification outcome, order stage, and risk controls.
Refunds may be considered where an order cannot be completed and the payment is still recoverable, or where ExchangerPoint determines that returning funds is appropriate under internal review.
Refunds may not be available after crypto has been sent, where incorrect customer details were submitted, where payments are under fraud review, or where verification requirements were not met.
Use the contact form or callback request button on the website and include your order number, payment details, and the reason for the request.
Review times depend on payment method, compliance checks, and banking or card provider timelines.